Refund policy

 

We check each item carefully before hand packaging it to you to ensure your items are in perfect condition (not faulty). Please keep in mind that all our items are hand made and as such will ALWAYS vary is size and colouring -this is what makes our items uniquely beautiful, so if you want cookie cutter, factory style homewares please do not purchase our items. We do not take responsibility for items lost or damaged in transit to you. If you have bought a sale or sample item your purchase is final. We do not provide refunds for change of mind so please choose carefully. Contact us if you need help choosing an item. 

Don't love - exchange it Policy

We truly believe in the quality of our products and we are 100% committed to ensuring your shopping experience is the best as humanly possible, so..... if you don't love the colour of your blanket item contact us within 24 hours of receive information it and return it within 5 days of receiving it and we will start the exchange or credit process!!! How amazing is that?! However, the blanket needs to be returned at your own cost (reuse our mailer bag) and MUST be in its original, unused state. Once the item has been received by us we will inspect the condition and issue the exchange blanket or store credit once we are satisfied it is still in its original state . If it is clear the blanket has been damaged or used you will not be issued the exchange and will have the option of taking the blanket back at your own cost. 

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Allthingsneutral.info@gmail.com.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Allthingsneutral.info@gmail.com

Shipping
To return your product, you should email allthingsneutral.info@gmail.com firstly then  send you will be send an address to send the item to. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.