Shipping policy

Shipping will be added at checkout - domestic flat rate of $14.90

Shipping Timeframes

All ordered will be shipped out within 2-3 business days of being received. We ship via Australia Post so please allow 3-10 days for your order. You will be contacted via email with shipping updates and information. If you need your order urgently, please email or contact me via social media or email to arrange express postage. If you have made an order that includes a pre-order item, all items will be send out together once pre-order arrives. You will receive updates via email on your pre-order status. 

With the current restrictions with COVID-19 please be patient.

These restrictions have also impacted how our Courier services deliver items. Most have imposed a no-contact policy which means they leave parcels in a safe place. If you are not sure you have a safe place please consider leaving a different postal address. Once a Courier service has advised that a parcel has been delivered the onus to replace any stolen or missing items does not fall on All things Neutral - However we will go to all lengths to support you in the unlikely circumstance your parcel does go missing.

If you are concerned about how long your parcel is taking, please use the tracking information provided to you via email/SMS as your first point of call.